DECARA chatbot wired into the ticketing workflow, resolving the majority of Tier-1 requests without a human touch.
Tier-1 tickets — password resets, plan questions, status lookups — were burying the two-person support team and pushing first-response times past a day.
We wired a chatbot directly into the existing ticketing workflow so it could actually take action — reset a password, pull an order status — rather than just answer questions, and handed off to a human cleanly when it couldn't.
The bot now resolves the majority of Tier-1 tickets without a human touch, and first-response time for the tickets that do reach a person dropped from a day to under an hour.
Tell us what you’re trying to build — we’ll tell you honestly whether it needs a website, an app, some AI, some automation, or all four. Book a free consultation and we’ll take it from there.
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